Teradici Status

All Systems Operational

CAS Manager Operational

Cloud License Server Operational

Teradici Customer Self-Service Portal Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Removal of legacy software repository for Cloud Access Connector configuration Mar 11, 17:00-18:00 PST

This is the third of three stages for turning off our legacy software repository. This maintenance window denotes when access the legacy repository for the Cloud Access Connector configuration will be disabled.

If you are obtaining the Cloud Access Connector installer from https://dl.teradici.com/ then you will not be impacted by this change. If you are still obtaining the installer from https://www.bintray.io/ then future downloads will not work after this change. See https://teradici.com/downloadcac/ for more information.

If you experience any installation or update issues, troubleshooting information can be found here: https://www.teradici.com/web-help/pcoip_cloud_access_manager/CACv2/troubleshooting/installer_issues/. Or you can open a support case at https://help.teradici.com.
Posted on Mar 4, 16:04 PST

Past Incidents

Mar 8, 2021

No incidents reported today.

Mar 7, 2021

No incidents reported.

Mar 6, 2021

No incidents reported.

Mar 5, 2021

No incidents reported.

Mar 4, 2021

Teradici Cloud Access Manager Outage

Resolved - This incident has now been resolved.
Mar 4, 11:32 PST

Monitoring - We have identified the issue, deployed a fix and are monitoring for any further issues.
Mar 4, 11:23 PST

Investigating - We are temporarily experiencing an outage that is impacting Cloud Access Manager customers. This outage impacts users' ability to establish PCoIP connections to their Remote Workstations. In addition, administrators are unable to create new deployments nor administer them. We are actively investigating and will report back in 30 minutes.
Mar 4, 11:18 PST

Mar 3, 2021

No incidents reported.

Mar 2, 2021

No incidents reported.

Mar 1, 2021

No incidents reported.

Feb 28, 2021

No incidents reported.

Feb 27, 2021

No incidents reported.

Feb 26, 2021

No incidents reported.

Feb 25, 2021

Removal of legacy software repository for Cloud Access Connector installer

Completed - The scheduled maintenance has been completed.
Feb 25, 18:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 25, 17:02 PST

Scheduled - We are in the process of turning off our old software repository and this is the second of three stages. This maintenance window is when access to the legacy repository for the Cloud Access Connector installer will be disabled.

If you are obtaining the Cloud Access Connector installer from https://dl.teradici.com/ then you will not be impacted by this change. If you are still obtaining the installer from https://www.bintray.io/ then future downloads will not work after this change. See https://teradici.com/downloadcac/ for more information.

If you experience any installation or update issues, troubleshooting information can be found here: https://www.teradici.com/web-help/pcoip_cloud_access_manager/CACv2/troubleshooting/installer_issues/. Or you can open a support case at https://help.teradici.com.
Feb 17, 13:34 PST

CAS Manager Service Disruption

Resolved - After monitoring the service, we have identified no further latency issues. All systems appear fully operational.
Feb 25, 12:20 PST

Monitoring - We have identified latency issues with critical backend services and have applied mitigations. Establishing PCoIP sessions to Remote Workstations, administering and creating deployments should be functioning normally. We are continuing to monitor the service for any adverse effects.
Feb 25, 02:43 PST

Investigating - We are currently experiencing a CAS Manager service disruption impacting users ability to establish PCoIP connections to their Remote Workstations. Administrators will be unable to create new deployments or administer them. If you experience these errors, retrying the operation may succeed.

Our team is working to identify the cause and implement a solution. We will send an additional update in 60 minutes.
Feb 25, 01:55 PST

Feb 24, 2021

No incidents reported.

Feb 23, 2021

No incidents reported.

Feb 22, 2021

No incidents reported.