Update - We've identified the issue and are working on a fix
Apr 6, 11:37 PDT
Update - We've identified the issue and are working on a fix
Apr 6, 11:37 PDT
Update - Investigation has shown that provisioning Remote Workstations on GCP from the CAM Admin Console is impacted. Session establishment and Azure deployments are fully operational. We will continue to investigate, and provide an update once the issue is resolved.
Apr 4, 21:07 PDT
Investigating - We are seeing issues with provisioning workstations in the CAM service. Sessions are not impacted. We are investigating the issue and will post regular updates.
Apr 4, 20:30 PDT
CAM Service ? Degraded Performance
Cloud License Server Operational
Teradici Customer Self-Service Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 5, 2020

No incidents reported.

Apr 3, 2020

No incidents reported.

Apr 2, 2020

No incidents reported.

Apr 1, 2020

No incidents reported.

Mar 31, 2020

No incidents reported.

Mar 30, 2020

No incidents reported.

Mar 29, 2020

No incidents reported.

Mar 28, 2020

No incidents reported.

Mar 27, 2020
Completed - The scheduled maintenance has been completed.
Mar 27, 20:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 19:01 PDT
Scheduled - System maintenance will be performed on the Cloud Access Manager service at 7:00-8:00 PM PST (3:00-4:00 AM UTC) on 27-Mar-2020. The maintenance is to improve our ability to consistently and reliably update the service going forward. Prior to the maintenance window a replica of the service will be created and tested with the new changes in place. After it has successfully passed testing, DNS records will be updated during the maintenance window to point to the new replica. Interruption during this update is expected to be brief; existing desktop sessions will be unaffected. The service will be monitored afterwards and the previous version of the service kept for 5 days in case there is any need to switch back.
Mar 20, 15:58 PDT
Mar 26, 2020

No incidents reported.

Mar 25, 2020

No incidents reported.

Mar 24, 2020

No incidents reported.

Mar 23, 2020

No incidents reported.