Power management operations on AWS Failing

Incident Report for Teradici

Resolved

The incident has been resolved and power management for AWS virtual machines is back online

Posted Dec 18, 2023 - 10:28 PST

Update

We are continuing to monitor for any further issues.

Posted Dec 18, 2023 - 09:02 PST

Monitoring

A fix has been applied and the team is continuing to monitor.

Posted Dec 18, 2023 - 08:37 PST

Identified

The issue has been identified and the response team is working on rolling out a resolution.

Posted Dec 18, 2023 - 07:46 PST

Investigating

We are currently investigating an issue that results in power management operations with virtual machines in AWS failing.
While we investigate this issue, a workaround at this time would be for administrators to log into AWS and power on virtual machines that may be required.

Posted Dec 18, 2023 - 07:05 PST

This incident affected: Anyware Manager.