Anyware Manager has a Partial Service Outage

Incident Report for Teradici

Resolved

This incident has been resolved.

Posted Sep 26, 2022 - 15:09 PDT

Update

No further issues have been observed since the code changes were deployed. The service is operational.

Posted Sep 26, 2022 - 15:09 PDT

Monitoring

A fix has been implemented and we are monitoring for changes. Customers have been reached out to for confirmation.

Posted Sep 26, 2022 - 13:26 PDT

Investigating

We are temporarily Investigating a partial outage that is impacting Anyware Manager customers. Customer issues have been reported related to administering the Anyware Manager through the admin console using Multiple Administrator and Google accounts. The team has identified the root cause and is working on restoring the service.

The ability to establish PCoIP Sessions is not affected

Posted Sep 26, 2022 - 12:27 PDT

This incident affected: Anyware Manager.